Returns & Refund Policy
1. Return Policy Overview
We strive to ensure complete satisfaction with every timepiece acquired through our showcase. If you have any concerns regarding your order upon delivery, our concierge team is available to assist you with return inquiries.
2. Return Eligibility Criteria
To maintain high horological standards and ensure quality for all clientele, returned items must fulfill the following conditions:
- Condition: The timepiece must be in completely unworn, unaltered, and undamaged original condition.
- Protective Elements: All factory stickers, plastics, tags, and protective wraps must remain intact.
- Complete Packaging: All original presentation boxes, manuals, paperwork, and accessories must be returned in their original condition.
- Prior Authorization: All returns must be initiated through our concierge team before dispatching any parcel.
3. Step-by-Step Return Process
Contact Concierge
Submit a request through our Contact Us page specifying your order details and reason for the return.
Return Instructions
Our team will provide return authorization details and instructions for packaging the timepiece securely.
Inspection & Settlement
Upon physical receipt and verification by our watchmakers, we will contact you directly to arrange your refund or exchange settlement.
4. Refund Settlement
Once the returned item is received and inspected to confirm eligibility, refund arrangements will be coordinated manually in consultation with the client in accordance with original payment terms.
5. Inquiries & Assistance
If you have questions about initiating a return or need clarification regarding a specific order, please reach out via our Contact Page.