Frequently Asked Questions

To place an order, browse our collection, select your desired timepiece reference, and click "Add to Cart". When you are ready, proceed to our Checkout page, enter your delivery and contact details, and submit your order.

No. To ensure order accuracy and verified dispatch, submitting an order registers your request in our system. Our concierge team then contacts you directly to confirm delivery specifications and arrange payment manually.

Yes. Upon submitting checkout, you will see an on-screen confirmation with your unique order number, order summary, and chosen delivery address.

We showcase popular references including Rolex Datejust, Submariner, Day-Date, Daytona, GMT-Master, Yacht-Master, Sky-Dweller, and Sea-Dweller, alongside classic and diamond-pave variations.

Each product listing clearly specifies the case diameter (such as 36mm, 40mm, 41mm, or 42mm) and bracelet type (Oyster, Jubilee, or President) to help you choose the ideal fit for your wrist size.

All product photos and specifications on our site represent the respective models. Detailed specifications, including movement type, bezel materials, and water resistance, are listed on each individual product page.

We offer two delivery tiers: Complimentary Free Shipping ($0.00) on all orders with parcel tracking, and an optional Fast Shipping tier ($30.00) for priority handling and expedited courier dispatch.

When you select Fast Shipping at checkout, your order is prioritized for expedited preparation and routed through express courier channels.

Yes. Once your order has been verified, prepared, and dispatched, our concierge team provides tracking information so you can monitor your shipment in transit.

We require your full name, email address, phone number, and physical shipping address (country, street, city, state/province, and postal code) to ensure accurate delivery.

Yes. All checkout submissions are encrypted and processed securely. We only use your contact details to communicate regarding your specific order.

Yes. You can enter any special requests, preferred delivery hours, or sizing notes in the Order Notes field during checkout.

Your order is recorded securely in our WooCommerce system. Our concierge team reviews the reference details and reaches out to you directly via your provided contact information to finalize details.

Yes. Because every order is reviewed prior to shipment, you can request changes to your delivery address, chosen model, or cancel your order by contacting our concierge team through the Contact Us page before dispatch.

We support returns for items in their original, unused condition with all protective films and packaging intact. Full instructions and guidelines are available on our Returns & Refund Policy page.

Contact our concierge team with your order number and reason for return. Our team will provide return authorization and return shipping guidance.

You can reach us anytime by submitting a message through our Contact Us page. We respond to all client inquiries in the order received.

Yes. If you have questions about bezel styles, bracelet options, dial colors, or specific references, our concierge team is happy to assist you.